Client Service Manager

Description

Role Overview

This role is aimed to cover the gap in the current workflow from sales to delivery, meet the Chinese customers' requirements, bring better customer experience. E.g., work with a bridge to link the multiple contact persons in overseas To produce to the customers in China, it is easier to level This position aims to fill the gaps in the existing workflow from sales to delivery, meet the needs of Chinese customers, and provide customers with a better service experience. For example, building bridges with multiple contacts in overseas production and connecting them with Chinese customers will make it easier to improve the customer experience.

Duties and Responsibilities

1. Actively participated in client related meetings internally and externally with colleagues from different departments.

2. Conduct client meetings in the assigned territory when the sales team members cannot or hard to meet the client.

3. Regular meeting with all contacts in the assigned territory and delivery the information from the catch-ups to the related leaders and team members.

4. Work with teammates from different service delivery teams globally to respond to customers' requests.

5. Handle customer complaints and provide a satisfied solution together with the related

Handle customer complaints, and work with relevant service delivery team to provide customers with satisfactory solutions

6、Maintain the assigned customer information in the CRM system.

7、Seldomly but possibly to work on client related admin tasks in a certain period of time.

Occasionally need to handle customer-related administrative work

8、Other tasks as required by the line manager.

Other tasks assigned by the line manager

Skills & Experience Required 技巧经验:

1、Bachelor's degree or above.

2、1-5 years of experience in videogames industry is mandatory, and avid in games.

Love games and have 1-5 years of experience in the game industry

3、Experience in CRM systems and compliant with

Have experience in using CRM system, and must comply with the requirement to use CRM system and online data server for timely data/document entry.

4、Experience in using CRM system, and must comply with the requirement to use CRM system and online data server for timely data/document entry.

Have experience in working in a multinational company with team members in different countries.

Have experience in working in a multinational company with team members in different countries

5、Fluent in English.

Fluent in English

6、Self-driven. Able to deliver the best results without supervision.

Have self-driven, can complete work independently and excellently

7、Possesses sales skills, and experience of dealing directly with customers.

Have sales skills and experience of communicating directly with customers

8、High standards and demands on the quality of one's work.

Have high standards and requirements on the quality of one's work

9、Sense of time and urgency. Completes work in the time required,

Have good pressure resistance, sense of time and urgency, be able to complete the work within the specified time, or when there is no clear time requirement, in the most efficient state and in the shortest time to complete the work

10、Not set limits for himself/herself and is willing to try new areas and things.

Do not set limits for yourself, willing to try new areas and things

11、Creative and innovative, open-minded, and willing to share and communicate.

Have ideas, innovative spirit, cheerful personality and willingness to share and communicate

12、Willing to travel.

Willing to go out for work

P.S.: This role is hybrid. Work in the office for 2 days per week with a floating workspace with the rest flexible in location for customer visit and preparation.

This position supports remote work and needs to work in the office 2 days a week. The office location can be flexibly arranged for the rest of the time to facilitate visiting customers

Benefits:

Base salary, commission, social insurance and housing funds