Senior IT Support

Senior IT Support

Responsibilities:

• Provide hands-on support to VIPs, Traders, and Analysts during BAU operations, ensuring their IT needs are met efficiently and effectively.


• Offer suggestions and solutions to business challenges from an IT perspective, leveraging your technical expertise to drive innovation and enhance operational efficiency.


• Maintain and troubleshoot the infrastructure, including servers, network patching, IP Phones, voice recording system, Turrets, Computers, Video Conference system, and corporate mobile phones.


• Oversee desktop and server operations both within the office and for users working from home, ensuring seamless connectivity and functionality.


• Handle user administration tasks, including setting up and maintaining accounts, granting appropriate access privileges, and ensuring data security.


• Analyze and resolve IT faults, ranging from major system crashes to forgotten passwords, in a timely and efficient manner.

Requirements:

• Bachelor's degree or higher in a relevant field.


• 3 to 5 years of related IT support experience, with a strong focus on providing support to VIPs, Traders, and Analysts in a fast-paced environment.


• Proficient in English, both written and verbal, to effectively communicate with stakeholders at all levels.


• Strong problem-solving skills with the ability to analyze and resolve a wide range of IT faults.


• Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.


• Proactive and self-motivated, with the ability to prioritize tasks and manage time effectively.


• Strong attention to detail and commitment to delivering high-quality support services.

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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients