Sales Merchandiser, GSO, Korea

Job Summary The Sales Merchandiser executes the merchandising of group, contract, and/or extended stay sales opportunities by using Marriott's sales information systems and technology. The Sales Merchandiser serves as the point of contact between customers, GSO Sales Managers/Directors and the properties. In this role, the Sales Merchandiser utilizes sales techniques to maximize revenue and build customer loyalty. CANDIDATE PROFILE The successful candidate should have practical experience of the Group Sales segment gained in a fast-paced environment. The ideal candidate should possess the ability to work well under pressure and be able to prioritize their workload, managing their time efficiently and able to work on multiple assignments and projects simultaneously. This role is part of the Sales Support Executive team, so a team player and with a flexible and collaborative approach is preferred. Education and Experience

• High School diploma or equivalent.
• Minimum of 2 years of experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2- year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required.
• Strong market knowledge in Korea with proficiency in Korean language.
  

Certifications Earned on the Job (preferred but not required upon entry)

• N/A
  

CORE WORK ACTIVITIES Managing Work, Projects and Policies

• Support company strategies in relation to group segments
• Support and achieves team goals
• Evaluate, qualify and respond to leads in a professional and timely manner. Majority of communication will be via telephone, email and SFAWeb|CI/TY. Leads and follow-up communication from hotels will be generated through SFAWeb|CI/TY.
• Act as the liaison between the customer(s) and hotel(s) to present rate proposals, maximize, negotiate and convert potential business bookings, and close the sale.
• Resolves any issues or conflicts in a timely and appropriate way, ensuring that any financial impact to Marriott is minimized.
• Responsible for managing group related opportunities to a high standard.
• Develop relationships, provide service to customers to improve and grow market/account share within portfolio of accounts, updates new openings, special offers and participation in Marriott events.
• Work collaboratively with on-property sales team liaising on rates and availability.
• Communicates information timely with clients, on-property team and colleagues.
• Executes and supports the operational aspects of business, e.g. accurately enters leads information into SFA Web along with full tracking and usage of the system.
• Ensure business is transitioned to designated property appropriately and in a timely manner for proper service.
• Participate on project and account teams, executing activities that support strategic account management and team-based sales models.
• Join sales or account leaders on sales calls/activities, as appropriate.
• Provide sales program/event coordination (e.g.Hotel Excellence, sales missions, trade shows), reporting support, and/or general administrative support, as needed.
  

Maintaining Business Goals

• Establish and maintain complete and up-to-date lead response information in SFAWeb|CI/TY and alternate information systems to ensure accurate reporting.
• Assist with the closing of business opportunities to ensure team and departmental goals are met.
• Generate and organize sales reports utilizing internal data systems (e.g. SFAWeb|CI/TY, MRDW).
• Support operating budgets and venue targets to support the GSO business plan.
• Monitor and evaluate GSO office processes and procedures recommend improvements as necessary.
  

Demonstrating and Applying Discipline/Functional Knowledge

• Use standard software applications such as MS Office, SFAWeb|CI/TY, MRDW, etc.
• Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader.
• Act independently to improve and increase skills and knowledge.
  

Contributing to Teams

• Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge.
• Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization.
• Work effectively in a virtual team-based environment.
  

Leading/Managing Teams

• N/A

Additional Responsibilities/Competencies

• Prepare, edit and proof-read written documents (e.g. daily logs, business letters, memoranda, reports, etc.) to ensure accuracy and completeness.
• Express oneself clearly, concisely and effectively through written and verbal communications.
• Approach opportunities with a positive, open-mind.
• Display creativity and innovation to identify opportunities to improve departmental processes and programs that will enhance team productivity and/or business results.
• Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards.
• Maintain confidentiality of proprietary materials and information.
• Perform special projects and other duties, as assigned.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.