Senior Manager, Agency Operations

Duties:

• Lead and manage the agency operations team to deliver quality sales support and administration services to agency and CDO office and ensure the team's efficiency and quality of work, as well as maintaining effective communication with stakeholders
• Lead and manage projects related to sales support, administration and/or office premises from end-to-end including project planning, management approval, communication to stakeholders and successful implementation in a quality and professional manner
• Serve as the middle office between sales and back office departments to provide coordination and support for company wide initiatives and projects
• Streamline existing process and devise new workflows to support business needs and initiate workflow optimization for existing workflows from time to time, including but not limited to improving the service & support quality and operation efficiency
• Manage department budget and expense; Fulfilment and implementation of internal control actions including but not limited to compliance, audit and risk functions

Requirements:

• 8+ years of experience working in finance/insurance sector
• Relevant experience in sales support and/or operations and with business acumen
• Proven track record in team management
• Strong communication and interpersonal skills
• Excellent command of spoken and written English and Chinese
• Excellent project management skill