Technical Support (IT)

We pioneer and create a better tomorrow for children and young people with diverse needs.

Established in 1963, Heep Hong Society is a leading education and rehabilitation organisation offering professional assessment, guidance, training and family support services. We are committed to helping children and young people of different abilities maximise their full potential, empower families and contribute to an inclusive society.

Our team of professionals includes psychologists, speech therapists, physiotherapists, occupational therapists, nurses, social workers and teachers. We serve more than 15,000 families every year at our service units, as well as mainstream kindergartens, primary and secondary schools. As an innovative service provider, Heep Hong Society is dedicated to researching evidence-based treatment approaches and promoting the development of integrated education and the rehabilitation sector through research, training and publishing.

Responsibilities

• Be directly responsible to the Assistant IT Manager
• Perform IT technical and help desk support, daily on-site administrative duties
• Provide software/hardware installation services, troubleshooting, technical documentation of IT related tasks
• Assist in the operation of IT and Audio/Video equipment
• Assist to undertake inventory stocktaking exercise
• Provide in-house training for end users
• Undertake any other related duties as required

Qualifications

• Diploma in IT or related discipline
• Minimum 1 year's experience in technical support for IT
• Hands-on experience in PC support, Microsoft Windows, Microsoft Office
• Good knowledge of Windows/Linux servers administration
• Good knowledge of networking products: Firewall, router, switch and wifi access point
• A proactive team player with good interpersonal and communication skills
• Problem-solving skills and the ability to work under pressure

For interested parties, please send the applications to

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