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This person will be driving Workforce Management system strategies, new design and implementation, manage Time & Attendance process and system administration.
Working closely with Segment partners, Technology, HR, Payroll and external vendors, this person is responsible for ensuring upgrades and enhancements for existing systems including Kronos and SAP are planned and implemented properly, and to support in projects to drive Labor Reporting strategies, workforce processes checking and process improvement.
Job Responsibilities
Drive labor system strategies, design and implement new tools to meet operational and business requirements
Drive process review on time calculations and system interfaces to ensure accuracy, efficiency and comply with company policy.
Drive insightful and interactive labor reporting, visualization and dashboard for business decision-making, strategic planning and other uses
Act as the primary key contact for labor systems interfaces, upgrades, fixes and enhancements with Segment, Operations, Technology & Digital, Human Resources, Payroll, Finance and external vendors.
Maintain close partnership with Operations teams, HR and Finance on scheduling, labor hour allocation, and compliance issues
Job Requirements
Bachelor's degree in computer science , Information Technology, Business Administration or relevant disciplines
Min. of 8 years of working experience in system upgrade and implementation, preferably in labor scheduling and systems related to frontline operations
Expertise in data analytics and BI tools, preferably in Excel, Access, Power BI, Tableau or any other visualization tools
Prior experience in leading a team with solid understanding in Employment Ordinance and compliance related processes and system impact, with knowledge in Workforce Planning, Time Recording and Scheduling Systems and HR Policy is a plus
Strong collaboration skills and attention to details
Fluent in both Chinese and English
HKProfessional #LI-CL1
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