Team Leader - Key Account Manager

API, founded in 1994, is a global leader specializing in quality management solutions for furniture, home appliances, toys, and electronics. We pride ourselves on offering tailor-made solutions to our clients, enabling them to thrive in their respective markets. With a focus on agility and innovation, we aim to ensure the safety and sustainability of products, meeting the needs of consumers worldwide.

Core Responsibilities:

• Lead a team of 2 Key Account Managers.
• Cultivate and maintain long-term business relationships with current and assigned customers, employing effective program management techniques.
• Serve as the primary point of contact for global customers, ensuring timely and professional communication at all times.
• Develop customized strategies and policies to meet customer expectations, organizing regular meetings to understand their evolving needs and align them with our service strategies.
• Assist in handling customer inquiries, providing necessary information, and resolving issues promptly to enhance customer satisfaction.
• Oversee key customers' activities, including lab testing, audit, inspection, and other value-added services, ensuring comprehensive follow-up.
• Identify opportunities for upselling and develop complete solutions for assigned clients, leading the implementation of new services or procedures.
• Support the sales team in client conversion efforts and collaborate effectively with operational and technical teams to meet customer expectations.
• Participate in claims and complaints investigation and resolution, preparing and reviewing related reports and corrective actions.

 

Requirements:

• Minimum of 3 years' experience in account management or customer technical services.
• Experience in consumer testing laboratory preferred, with knowledge of construction materials products and regulations considered an advantage.
• Self-starter with a positive mindset, excellent organizational skills, and strong social, presentation, and negotiation abilities.
• Proficient communication skills in English.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.