客戶服務主任 (IT Hotline Centre

客戶服務主任 (IT Hotline Centre - Aviation Industry) (新人獎金$10K)

You will contribute to the total customer satisfaction by providing general helpdesk support to end users. 

Your role:

• Provide technical support via phone and email to address query/incident reported from users


• Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues


• Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required


• Monitor and maintain service quality in accordance to Service Level Agreement

To succeed in this role:

• Diploma or above in Information Technology or Computer related discipline


• Ability to multi-task in a fast-paced environment


• Familiar with the following IT Applications/systems: Windows 10 / 7, MS Office, Adobe Reader / Writer, Mobile device setup and usage (iOS and Andorid), WiFi and basic network knowledge


• Willing to take 7x24 shift duty (42.5 hours' per week)


• Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)


• Candidate with more experience will be considered for the position of Senior Customer Service Executive.

We offer :

• 14 days' paid annual leave


• Comprehensive medical coverage


• Non-Contributory Provident Fund


• Attractive incentive bonus, join-in bonus and shift allowance (if applicable)


• Clear career path


• Structured training programme

有意應徵者請將CV傳送至WhatsApp 按 或填寫網上申請表: https://forms.office.com/r/HgMT1rKYyx

[Recruitment Day 招聘日]

日期 Date: 13 June 2024 (星期四 Thursday)
時間 Time: 2:00pm – 4:30pm
面試地點 Interview Venue: 勞工處 東涌就業中心
(新界大嶼山東涌逸東邨逸東商場 2 樓 211A 號舖)

HKT Teleservices
13th Floor, 9 Po Lun Street, Lai Chi Kok, Kowloon, HK (Mei Foo MTR Exit A)
Hong Kong

Email:
Phone:
Fax: