積家 JLC - Customer Service Officer

HOW WILL YOU MAKE AN IMPACT?

• Providing an Excellent after sales support through handling and responding to all client requests in a timely manner
• Management of Repair Orders and Client Information across the Hong Kong boutiques
• Monitoring of Repair stock and inventory and working alongside HQ CS and Richemont CS platform to ensure that all repair services are handled according to Maison guideline and client expectation.
• Assist in stock management and perform daily housekeeping of merchandise in the stock room and on sales floor
• Arrange transfer of merchandise to other boutiques as requested
• Pack and unpack goods according to company standard
• Provide support in other daily administrative duties as per assigned by Boutique Management
• Working closely with Sales Associates and other various stakeholders

WHAT ABOUT YOU?

• 2+ years of relevant experience in retail, hospitality or service related roles
• Strong Team player, at-ease with transversal collaboration
• Autonomous and with excellent interpersonal skills
• Well-organized with passion to deliver excellence in customer service
• Proficient with Excel and PowerPoint
• Fluent in spoken and written English and Chinese (Cantonese and Mandarin)

WHY JOINING US?

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you! Transmission of knowledge is the very soul of what we do: you will access a customized training program. In our Swiss offices we will satisfy your wish for well-being and balance, thanks to a stimulating workplace, possibility to work remotely, flexible working hours, sustainable mobility contributions, on-site services and time to volunteer. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program « Make Our Time Better ».