Analyst, Customer Service

Responsibilities:

• Assist clients in insurance application and account maintenance
• Handle both clients and sales enquiries in a professional manner
• Perform document checks in relation to regulatory requirements
• Assist Team Head in daily business operations and activities in terms of coordination, organization and communication
• Liaise with the sales and other departments to streamline the working procedures
• Maintain and update operational procedures from time to time to ensure complied with internal guidelines and relevant regulatory requirements
• Perform UAT on system enhancements
• Handle Ad-hoc tasks as required

Requirements:

• Degree holder in Business or related discipline
• Experience in financial industry preferred but fresh graduates also welcomed
• Good communication and interpersonal skills, and good people management skills
• Customer-focused, proactive, patient and responsible
• Able to multi-tasking and work under dynamic work environment
• Good command of English and Chinese, Mandarin required
• Proficient in MS Office, especially in excel

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