Analyst/Senior Officer, Customer Information Services, Consumer Banking Group Operations

Business Function



Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Principal Responsibilities

· Perform a checker role to process regulatory bodies, legal enforcement agencies, government departments requests and handle various court orders from solicitor firms, i.e. provide information and document retrieval

· Handle internal/ external customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units/ parties within benchmark

· Participate in system enhancement and process improvement, digitization and transformation

· Ensure all risk and compliance standards are maintained

· Ensure daily operations are in line with operational procedures and group policies

Requirements

· Post secondary or above, preferably degree holder in any disciplines

· Minimum 2 years experience in consumer banking operations;

· Practical experience in banking operations to handle external enquiry from law enforcement agencies, various court order, bankruptcy/ winding up procedures, deceased cases and consumer banking operations is highly preferred

· Knowledge of banking practices and procedures

· Good sense of risk awareness

· Good communication skills and speak fluent Cantonese and English

· Proficiency in MS Office

· Candidate with less experience will also be considered

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.