Assistant Client Service Manager

We are currently seeking a high caliber professional to join our department as Assistant Client Service Manager (Enhanced Due Diligence) . Principal responsibilities

• Perform Enhanced Due Diligence (EDD) profile review for Private Banking customers (personal and entity clients) during account opening or regular review
• Engage in collecting detailed customer information and validating supporting document for updating clients' EDD profile and bank record
• Collaborate with frontline, operation and control teams to complete EDD profile at quality and up to Bank standard
• As gatekeeper to ensure each profile review and approval is completed within specified timelines

Requirements:

University degree in a related discipline or other relevant qualifications Minimum 3 years' retail banking/ private banking experience, preferably with exposure to EDD process, retail banking/ private banking business and knowledge of related regulatory requirements and guidelines Strong attentiveness to detail, compliance and control orientation Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Good communication and interpersonal skills, with sound knowledge of application software such as MS Excel Proficiency in both English and Chinese