Assistant Customer Service Manager

Whatever you're looking for, we've got it.

STYLEVANA is a one stop online shop to purchase the trendiest Asian fashion and beauty products.

At STYLEVANA we are fashion and beauty enthusiasts. We are dedicated in discovering and sourcing Asian fashion and beauty products and brands every season. With our experience in eCommerce business development since 2009, we aim to bring customers a wide range and affordable selection in both fashion and beauty, as well as sharing the latest tips and secrets in beauty and styling. 

STYLEVANA will be your Asian beauty destination across the world!

We Empower You to Lead

At STYLEVANA, we will equip you with the tools and support to advance the future of online shopping for beauty and fashion. We are a team of result-driven, eager executors that have the desire to build something greater. Our core values are – Passion, Teamwork, Initiative and Courage, all which drives our strategy and decisions. With our fast-paced growth, we have opportunities for all passionate individuals that look to be a key player in our journey.

More details : 

Job Responsibilities:

• Work closely with Customer Service Manager to develop and enhance Chatbot and Customer Relationship Management System
• Supervise the Customer Service Team to ensure the team provides high quality service to our customers, including prompt response on enquiries about product information, order status or after sales services, etc
• Provide administrative support such as rostering and preparing Operations Reports and Statistics
• Work and align closely with all business unit Managers to achieve business objectives
• Handle complaints and coordinate internal and external parties to resolve them according to company guidelines
• Prepare Standard Operation Procedures to the Customer Service Team and ensure they comply with it in daily operations
• Assist in ad-hoc duties as assigned by Customer Service Manager and Board of Management

Job Requirements:

• Holder of a Bachelor’s degree in Business Administration / eCommerce or related disciplines
• At least 5 years’ proven experience at supervisory level in the Customer Service operations preferably in eCommerce field
• Good command of spoken and written English and Cantonese
• Attention to details, excellent organization, analytical and able to work independently and multi-task
• Strong ability to deal with difficult people with excellent complaint handling skills
• Experience in online selling platform for beauty product category is an advantage

** Candidates without HK working permit will NOT be considered.

We offer friendly team environment, good career prospect, also attractive remuneration package, together with other benefits like five-day work week, flexible working hours, double pay, medical and dental insurance. Interested parties please send full resume with available date, present and expected salary by clicking Apply Now for an interview.