Assistant Manager, Consulting, Strategy Planning & Services, Greater China

JOB SUMMARY

The Asst. Manager, Consulting, Strategy Planning & Services, Greater China is a key member of the Consulting Services organization that provides business consultancy services to the Greater China leadership team. Reporting to the Director, Consulting, Strategy Planning & Services, Greater China, the position supports specific projects ranging from the development of roadmaps to the oversight of tactical consulting and project management efforts across Greater China.

This position, in working with the broader Greater China team, is responsible of executing prioritized project initiatives that will enable a successful delivery against the goals of Greater China region and the Company. Success in this role requires strong organizational skills, strategic thinking, and flawless execution at the same time. This position will liaise closely with other departments as well as with senior leadership in respective fields.

This individual will primarily focus on projects that are similar in nature to the following examples:

• Market Research and Analysis : Conduct market research to identify emerging trends and opportunities for business growth
• Strategic Planning and Roadmap Development : Support the development of strategic plans to drive business expansion within the region
• Operational Excellence and Process Improvement : Identify areas for operational improvement within hotel operations and implement process enhancement initiatives to optimize efficiency and guest satisfaction
• Customer Experience Improvement Initiatives : Identify opportunities to enhance the overall customer experience throughout the guest journey and develop and implement initiatives to improve guest satisfaction and loyalty.
• Program Support and Governance Setup : Assist in establishing governance structures, frameworks, and processes to ensure effective oversight, implementation of programs and facilitate regular reporting and communication

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Business Administration, Economics, Marketing, Hospitality Management, or related majors
• 2+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance, consulting & project management related work experience would be a plus.

CORE WORK ACTIVITIES

Supports cross-functional teams to:

• Execute dedicated workstream of strategic priorities with minimal oversight, working with discipline leaders, subject matter experts andDirector, Consulting, Strategy Planning & Services to meet project objectives and goals on time and on budget
• Provide project management and analytical support for large, complex, cross-function transformational projects
• Create and deliver periodic and ongoing presentations on findings and opportunities for senior management (both regional and head-quarter).
• Actively engage internal partners (e.g., Deployment, Brand & Marketing, Finance) to prepare content for materials as needed

Supports initiatives in partnership with the Greater China Leadership team to drive changes across the organization. Acts as a project manager & content contributor with the following responsibilities:

• Provide content support to the project
• Participate in review cycles at key milestones & provide go/no-go decision
• Actively participate and contribute to strategy development
• Develop and drive implementation plan
• Establish key milestones and approval roles
• Ensure timely delivery against milestones

• Provides timely updates to supervisors, project sponsors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
• Demonstrates self-confidence, energy, and enthusiasm.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas, expectations, and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

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