Number of Applicants
:000+
Responsibilities
a)Setup of SLA (service level agreements)/dashboard for the identified customers. b)Review and assess customer service contracts and rental contracts with for the identified customers, working closely with Sales Manager to minimise termination of contracts c)Manage internal and external stakeholders to create win-win situations d)Establish escalation management with complex problem-solving team. Ensure tracking and documentation of problem resolution. e)Ensure that Salesforce CRM for identified customers are kept up to date to provide data driven decision making. For example: accurate labour and parts costs in customer profitability report to drive contract renewal decision
a)Active and forward-looking parts planning based on repeated failures, minimizing TOA/air freight, working closely with factory, and applying for SPN as required. b)Proactively seek out opportunities to optimise QCD (quality, cost delivery), using local sourcing and used parts where required, staying ahead of customer expectations c)Active management of spare parts stock to ensure inventory turns and minimise aged stock or write-off
Requirements
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.