Associate, Client Operations

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe , a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

POSITION OBJECTIVE

As Hex Trust is growing rapidly and constantly enhancing our products and services, we are looking to add a highly passionate and capable individual to our Client Operations team to help ensure the quality and consistency of our procedures. This is a fantastic opportunity to join an industry-leading name and be part of a dynamic and international team. You will be able to make a real impact and have the opportunity to be the invaluable bridge between our customers and users, our product team and all front-office functions.

DUTIES & RESPONSIBILITIES

• Create, put into place, and keep an eye on daily operating procedures to give insight into the objectives, advancement, and challenges of major projects.
• Plan, track, and evaluate important metrics for daily operations to guarantee timely and effective task completion.
• Maintain clean, accurate, well-organized ticket pipelines (Hubspot / Jira)
• Supervise the activities of the Customer support team.
• Work with the Customer Support team to identify and develop the best channels and strategies to communicate with customers and users;
• Assist the Customer Support team with daily/weekly/monthly activities as needed;
• Help the team to identify and drive ways to continuously improve upon production processes as you work with the various functions both internally and externally.

Requirements

• Attentive to detail, strong sense of responsibility and able to work independently.
• Ability to work under pressure in a fast moving environment and to deliver multiple projects to deadline;
• Strong ability to establish and carry out policies
• You are expected to actively validate your own work, maintaining the highest level of quality in everything that you do;
• Autonomous and self-starting mentality.
• Experience in designing important KPIs and/or OKRs for the organisation.
• Ability to build strong relationships with people, understand their needs and goals, identify creative solutions, and manage action items through to completion;
• Must have an excellent command of spoken and written English;
• Experience with G-Suite;

Benefits

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• R espect and Inclusion
• A gile
• P assionate
• I ndivisible
• D riven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Flexible Work Arrangements
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.