box Ma-Regional Customer Service-Suzhou

job description

1. User satisfaction: assist the district general manager in managing store user satisfaction, coordinate pre-implementation plans for regional operations, procurement and other departments, and analyze customer voices to promote regional experience problem solving 2. Service undertaking: through process mechanism optimization and product capability implementation, Improve store payment verification efficiency and in-store service experience 3. Professional line empowerment: store cashier service professional line SOP standard iteration training, new employee service training/new store opening preparation and reinforcement 4. Risk management: handling of customer complaints for major store upgrades , the overall distribution of seasonal products/contract fulfillment/store closing and other unexpected issues are jointly distributed

Job Requirements

1. Bachelor degree or above 2. More than 3 years of regional customer service management experience or more than 5 years of experience in the retail industry 3 , Cheerful personality, good at communication, and have a strong sense of honor and responsibility for KPI indicators 4. Able to independently complete service standards and other related training development and follow-up, and have certain data analysis capabilities 5. Have strong communication and collaboration and project management capabilities, able to promote the implementation of experience problem solving across teams and obtain results 6. Always adhere to the concept of customer first under any circumstances, dare to challenge any problems that affect the experience, and actively promote improvements