Business Technology-Product Manager-Logistics Customer service

1. Responsible for the design of logistics customer service product system in Alibaba Taotian Group's e-commerce business At work, we will work with consumers, merchants, and logistics companies to identify opportunities to improve logistics service experience in various aspects such as procurement, sales, and reverse delivery, and create logistics customer service products, including consultation and complaint acceptance, work order management, liability management, and compensation management. , Consumer complaint insights 2. Conduct research with waiters and external merchants, summarize business processes, propose scenario-based improvement suggestions, output comprehensive solutions, form implementable product solutions, and collaborate with the development and testing team to complete The final plan is implemented and implemented. , 1. Have more than 2 years of work experience in e-commerce retail related industries, be familiar with the process specifications of e-commerce customer service, and be able to independently complete program design and implementation 2. Have strong business understanding, technical and commercial sensitivity, Must have strong logical thinking skills and expressiveness, and use professional theories, methods, and tools to form project solutions 3. Be able to produce efficiently under pressure, have good cross-team cooperation and organizational coordination skills, and take the initiative to undertake advancement The project is implemented and the results are obtained.