Cabin Crew Service Excellence Executive - with Growth Opportunities

We are searching for an ambitious Cabin Crew Service Excellence Executive to join our all-star team at Cathay Pacific Airways Ltd in Tung Chung.
Growing your career as a Full Time Cabin Crew Service Excellence Executive is an incredible opportunity to develop competitive skills.
If you are strong in teamwork, persuasion and have the right drive for the job, then apply for the position of Cabin Crew Service Excellence Executive at Cathay Pacific Airways Ltd today!

Cathay Pacific Airways is an international airline registered and based in Hong Kong, flying to over 190 destinations around the world. We are proud of our home Hong Kong, where the company was founded in 1946. Our corporate headquarters are located at Hong Kong International Airport. We employ over 21,000 people worldwide. We are also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide.

Reports To:  Assistant Manager Cabin Crew Service Excellence 

Department:  Inflight Service Delivery (ISD)

Role Introduction

• To support the Cabin Crew Service Excellence Manager (CCSEM) and Assistant Manager Cabin Crew Service Excellence (AMCCSE) and Cabin Crew Service Excellence Lead Representatives (SELR) to deliver Inflight Service Delivery (ISD) strategy and continuous performance improvement
• To support the data and analysis of performance, development and engagement of cabin crew

Key Responsibilities

• Supports the team of CCSELR to engage in high quality discussions with crew
• on performance and success measures. Ensure crew are receiving feedback
• and coaching where needed
• Ensure crew performance measures for all crew are completed and any appeals
• are resolved
• Work with the CCSELR to implement performance improvement measures and
• on board support where needed
• Prepare recognition and rewards for crew
• Assist in investigations, appeals, disciplinary discussions and execute
• resolutions where necessary
• Assist crew well-being and support on leave and attendance matters
• Counsel cabin crew to reinforce the required standard of performance
• Assist in planning and organising activities in support of relationship, engagement and performance development of cabin crew.

Crew Performance Analysis and Insights

• Prepare detailed reports and analysis to Managers on crew performance
• Analyse crew performance and customer data and develop insights and identify opportunities for improvement
• Track and monitor engagement rates, crew success measures and identify
• opportunities / areas for development, training, etc.

People and Process

• Assist in the recruitment, on boarding and development of CCSELR.
• Facilitate training for CCSELR in setting performance standards and providing
• constructive feedback and coaching sessions
• Assist the Assistant Manager in the manpower planning for on ground line and on board activities

Continuous Improvement

• Work with Cabin Crew Management to test, design and conduct internal development programs / training as appropriate for CCSELR and cabin crew

Line and Operations Support

• Support day to day line activities
• Support disruption and Emergency and Accident (E&A)

Requirements

Skills

• Excellent teamwork, good self-motivation and ability to challenge status quo and
• implement change.
• Good communication and interpersonal skills with high standard of written and
• spoken English.
• Computer literacy e.g. Excel, PowerPoint, MS Word.
• Good analytical, planning and organizational skills and ability to work independently and manage stress.

Knowledge

• Tertiary education.
• Good command of spoken and written English
• Cabin crew operational environment and culture.

Experience

• At least 5 years relevant work experience in airline industry.

Application Deadline: 30 March 2023

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Benefits of working as a Cabin Crew Service Excellence Executive in Tung Chung:

● Learning opportunities
● Advancement opportunities
● Attractive package