Cash Prime Brokerage

Job Description

Welcome to JPMorgan Chase. Are you looking for an opportunity to develop and deliver innovative service solutions to Prime Brokerage clients? You have found the right team.

The Prime Middle Office comprises of business-aligned support teams for the equity/fixed income prime and stock borrow & lending traders based in Hong Kong. The business covers all Asian markets; with products that range from cash equity to highly structured swaps. 

As a Prime Client Service Associate under Prime Cash Middle Office, you will be supporting the Prime business from an operational perspective and maintaining stringent controls in daily client activities.

Job Responsibilities

• Be the first point of contact for external clients on all operational issues including: valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting; also for Account Managers on trade bookings / issue resolution
• Define and execute agenda for external clients, including best practice reviews, KPIs, surveys, and STP rates
• Attend quarterly review meetings with external clients 
• Coordinate with global partners in middle office and client service to help drive process improvements, system changes and improve/maintain our client relationships
• Communicate of open issues to our clients and internal partners in a clear and concise manner, ensuring a full understanding of the issue
• Manage client queries, ensuring they are investigated and resolved in a timely fashion
• Manage trade life cycle, allocations, settlements, corporate actions, affirmations & regulatory reporting 
• Identify opportunities for process improvement and work with the relevant partners to deliver to the business
• Apply MIS and trend analysis to identify the root cause and partner with internal teams to resolve the issue
• Work closely with external clients, settlement teams and third-party institutions to settle client trades
• Liaise with clients and internal teams to ensure timely and accurate trade capture

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent
• 3 years of experience in the financial services industry is required
• Working understanding of Equities and Fixed Income products; and their relevant process flows is required
• Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams
• Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions 
• Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
• Strong leadership skills with the ability to take ownership and responsibility 
• Skillset to properly escalate issues to management, controls team and front teams.
• Team Player, but also must be able to work independently
• Highly organized and attention to details, able to multi-task in a fast-paced environment
• Strong analytical and problem-solving skills, including the ability to understand the external client’s perspective when applying solutions

Preferred qualifications, capabilities, and skills

• Experience in client servicing is highly preferred
• Creative problem solving with a focus on improving / maintaining client relationship s
• Positive “Can Do” attitude
• Ability to drive and manage global initiatives and projects driven by the business, industry or operations

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.