Claims Manager

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC is the second largest financial services group in Southeast Asia by assets. The Group offers a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Its insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the leading asset management companies in Southeast Asia.

The Group’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has close to 420 branches and representative offices in 19 countries and regions.

For more information, please visit  to learn more about OCBC Hong Kong.

Responsibilities

• Monitor and Control claims operations to be carried out smoothly
• Answer enquiries from customer & insurers about claims and disputes.
• Handle claim cases and take follow up actions
• Prepare regular management reports on claims
• Review and revise internal claims manual, guidelines and practices
• Handle sales related tasks assigned by the company from time to time when required.

Requirements

• Degree or Higher Diploma 
• Minimum 3 years of claims experience in general insurance in a bank, a broker company or an insurance company
• Pass of IIQE paper I & II 
• Sound product knowledge and customer service experience would be an asset
• Good interpersonal skills, detail-oriented and independent
• Proficiency in both written and spoken English and Chinese