Client Implementation Manager

Job description



A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Commercial Banking - Global Payments Solutions
Hang Seng's Global Payments Solutions ("GPS") offers a comprehensive range of cash management services from account and deposit management, payments and remittance, collection and receivable services, liquidity management and electronic channel solutions to our corporate and commercial banking customers. We provide tailored solutions to our corporate banking customers as well as efficient plug-and-use services to our business banking customers. We are responsible to drive the liabilities growth of Commercial and Global Banking segments through the provision of leading class cash management solutions to them. We are also steering the transaction banking FX growth for the bank as well. We focus on our customer needs in Greater China and aim to be the one-stop cash management partner to our customers across mainland China and Hong Kong.
We are currently seeking a high caliber professional to join our department as Client Implementation Manager.

Principal responsibilities

• Manage and process end-to-end client implementation process on cash management solutions.
• Work closely with GPS Solution Sales team and actively participate in both internal and external client meetings on solution implementations
• Provide advisory support and services to clients and internal stakeholders across lines of business
• Review the post implementation survey to identify the areas for improvement on customer service

Requirements

Requirements:

• University degree in a related discipline OR other relevant qualifications
• Minimum of 5 years' experience in liquidity and cash management products and services
• Strong attentiveness to detail, with ability to work independently and under pressure
• Sound communication, interpersonal and organization skills
• Sound knowledge of application software
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

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