Client Support Manager / Officer

Company Overview

theOrigo helps sizable businesses and public organizations grow their businesses through digital strategy and solutions. How? We combine design thinking, data, AI and analytics as our evidence-based marketing solutions.

We deliver user experience design and tailored web and mobile solutions built on our proprietary content management and UX framework. Our more than 15-year experience and technology give clients strategic insight and reliable systems they need to achieve larger influence, higher profit and greater brand recognition.

We work with great clients, create meaningful projects and win renowned local and international awards, including:

• 4-time Gold Award in Best .HK Website Award
• 3-time WebAward Outstanding Website Developer
• IMA Top Ten Agency of the Year
• W3 Award Best in Show Award
• And hundreds of awards for various client projects 

We are seeking a Client Support Manager / Officer to join us. This role demands a highly independent individual who excels in communication, client servicing, and problem-solving. The ideal candidate will act as the primary liaison between the company and our clients to provide excellent services. Customer support and troubleshooting with a high level of professionalism and a customer-centric mindset.

Responsibilites:

• Conduct continuous monitoring and regular health assessments of our supported systems (websites, mobile apps, and online applications) to proactively identify and mitigate potential issues.
• Provide prompt and professional 1st level support to clients, addressing their inquiries and resolving issues efficiently to ensure high levels of client satisfaction.
• Collaborate with 2nd level technical teams on complex issues, ensuring effective resolutions for our clients.
• Keep records of client communication and case resolutions for future analysis.
• Develop a good understanding and knowledge of web and app technologies and services we offer.

Requirements:

• Higher Diploma or any related disciplines
• Minimum 3 years of proven experience in customer support or client servicing field, preferably in development vendor(s).
• Familiarity with the development of websites and mobile apps is highly desirable.
• Excellent communication and interpersonal skills, with the ability to engage effectively with different parties to build rapport and trust.
• Proactive and problem-solving oriented, with a strong focus on delivering exceptional client service.
• Proficiency in Cantonese and English; additional language skills are a plus.
• Exceptional organizational and planning skills, with the capacity to manage multiple priorities and maintain detailed documentation.
• Candidates with more experience will be considered for more senior positions.

What We Offer:

Join us and enjoy:

• Career Growth: We believe in helping our team grow professionally. You will have ample opportunities for career progression in our high-performing team.
• Work-life Balance: Enjoy a 5-day work week, along with benefits like Birthday Leave, Anniversary Leave and Caring Leave.
• Competitive Compensation: We offer an attractive remuneration package, performance bonuses, and medical insurance benefits. Plus, don't forget the free good coffee!
• Strong Culture: We foster a supportive, innovative, and inclusive culture where you can do your best work. 

Ready to contribute to our mission and elevate your career? Submit your full resume, along with your salary expectations and availability by clicking "Apply Now" to apply job. We can't wait to explore the possibilities with you!

All applications will be treated in strict confidence and used solely for recruitment purposes. Only shortlisted candidates will be notified for an interview.

theOrigo is an equal opportunity employer and all employment decisions are made on the basis of valid job qualifications regardless of race, colour, creed, gender, age, national origin, ancestry, religion, medical condition, sexual orientation, marital status, physical handicap, or veteran status.

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