CRUISE, Retail Sales Representative/Senior Retail Sales Representative/RM

Responsibilities:

• Responsible for promoting and selling cruise vacation packages to prospective customers. 
• Responsible for maximizing cruise bookings and sales revenue.
• Provide accurate information on itineraries, accommodations, onboard activities, and pricing. 
• Handle inquiries, address concerns, and guide customers through the booking process.
• Process bookings, collect payments, and issue necessary documentation. 
• Proactively follow up with clients to nurture leads and secure bookings.
• Build and maintain strong relationships with clients, ensuring repeat business and referrals. 
• Stay updated on industry trends, new cruise offerings, and promotions to provide customers with the most up-to-date information. 
• Maintain accurate records of customer interactions, sales, and other relevant data.

Requirements:

• Diploma or Degree holder in Travel or Tourism or equivalent.
• Proven sales experience, preferably in the travel industry or retail sales.
• Passion for travel and knowledge of cruise vacations.
• Good command of written and spoken English and Chinese.
• Strong customer service skills with a friendly and approachable demeanor.
• Excellent communication and interpersonal skills.
• Ability to build rapport and establish trust with customers.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in MS Office application and Chinese word processing.
• Sound knowledge of GDS reservation systems such as Amadeus is preferred.
• Must be digital savvy and good with web applications and computers.
• Ability to work independently and as part of a team.
• Flexibility to work evenings, weekends, and holidays as required.

Candidates with more experience will be considered as Senior Retail Sales Representative/Retail Manager .

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