Customer Relationship Manager, Insurance

About HKT Teleservices

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.

Website:

About Your Role:

• Create a holistic customer experience to our members, cultivate long-term relationships
• Support occasional marketing campaigns, such as face-to-face (F2F) sales and roadshows
• Handle after-sales services, such as policy confirmation calls, and up-/cross-selling of other insurance products
• Achieve sales target
• Handle different customer engagement projects, and resolve client issues in a professional and timely manner
• Manage inquires and enrollments from the Online-to-Offline (O2O) platform
• Prepare regular performance reports and analysis for management review
• Perform other assigned ad-hoc duties

Work Hours & Location:

• Monday to Friday, may occasionally work on weekends and public holidays as per business needs 40 hours and 5 days per week
• Mei Foo (near MTR station)

About You:

• At least 1-2 years' experience in relationship management / sales / customer service, candidates with tied agent experience will be an advantage
• Passed IIQE Paper I & III (Paper II is preferable)
• A team player with good interpersonal skills, good command of written and spoken English and Chinese
• Proficiency in MS Office and Chinese Word Processing
• Fresh graduates with matching attitude and ready to build a sustainable career will also be considered