Customer Service

Cold Stone Security Technology Company Limited is a technology company focused on providing crypto asset storage solutions.

We have launched a series of smart hardware wallet products, including P series professional version, T series card type, and the latest ultra series. The market covers many countries and regions around the world, including China, Japan, South Korea, the United States, Southeast Asia, etc. The hardware wallet adopts a "hot and cold separation" architecture and uses multiple data encryption transmission methods such as QR code, Bluetooth, and NFC to ensure private keys Never touch the Internet and completely eliminate the risk of private keys being stolen by cyber hackers. Supports secure storage of crypto assets

Tasks & responsibilities

1. Responsible for answering customer calls and answering customer questions;
2. Responsible for communicating and coordinating emails with overseas customers to ensure the normal delivery of customer orders;
3. Responsible for accurately recording and classifying customer-related information, and continuously improving service quality;
4. Maintain good customer relationships and create a high-quality service image.

Qualifications & experience

More than one year of work experience (no industry restrictions)

Good command both spoken and written in English and Mandarin

Familiar with MS Office such as Word, Excel, Powerpoint and Outlook

There are no industry restrictions for this position, so it would be better to apply now!