Customer Service Executive

Responsibilities:

• Handle enquires / complaint cases from pressure groups and business clients
• Review, propose and implement quality improvement of workflows
• Collaborate with stakeholders across functional teams and able to negotiate with them
• Present key business analysis and findings to management with actionable recommendations
• Identify training and development needs for frontline staffs and develop training programs
• Act as second level escalation point in incident management, mobilize internal or third-party resources to resolve the problem
• Other ad hoc duties

 

Requirements:

 

• Diploma or above, with 3-5 years’ experience in customer service / account servicing to corporate /business/SME customers
• Excellent interpersonal and communication skills
• Good computer knowledge on MS Office
• Good command of written Chinese and English and conversational in spoken English and Mandarin
• Candidate with more experience will be considered as Assistant Customer Care Manager

We offer competitive salary package and career development opportunity. Free company coach is provided. Interested parties, please quote our reference number and apply with full resume, present and expected salary, by clicking 'APPLY NOW'. 

  We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Ltd. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request.

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