Customer Service & Logistics Manager

Furla, created by the Furlanetto family in 1927, is one of the major players in the worldwide leather goods market. The brand’s DNA is expressed through the values of Italian craftsmanship, distinctive creativity, quality and timeless elegance. Simplicity and uniqueness, femininity and modernity are blended in a highly original balance.

SUMMARY

This role will be responsible for all the customer service and logistic support in regard to enquiries, payment, shipment to direct retail markets (Australia & Singapore) and APAC Wholesale markets and Travel Retail clients. 

RESPONSIBILITIES

• Lead tactical execution of wholesale distribution plan to meet all wholesale partner orders on time
• Handle customers' enquiries of our wholesale customers as well as to provide support and advice to them
• Process, monitor and distribute shipping documents.
• Work directly with customers and Finance Department regarding credit issues, invoicing and terms.
• Review and confirm all pricing, discounts and terms are correct in the system for all clients prior to ship date.
• Review vendor guides for compliance and communicate with responsible partners to trigger update action
• Monitor all open orders for wholesale accounts and ensure all production orders are slated to arrive on time in order to keep sufficient inventory and meet shipping deadlines
• Organize 3PL warehouse operation activities, Inbound put away, quality control, bar code labeling, outgoing pick & pack and process shipments
• Monitor and manage the performance of service providers to ensure the order fulfilments and regularly review their services level 
• Plan, implement and enhance the logistics and shipping practices and procedures
• Oversee the warehouse operations including incoming goods inspection, repackaging, inventory control, stock taking
• Organized and coordinated daily logistics work to ensure timely delivery of customer orders
• Streamline the workflow/process in order to improving logistics services and enhance the service quality
• Efficiently evaluate the logistics costs including importation, labelling, transportation, warehousing, pick and pack, customer services and inventory within any budget or distribution strategy
• Organize and supervise domestic logistics, improve the traceability of logistics activities, and take the initiative to reduce logistics costs on the premise of ensuring service quality
• Respond and resolve any arising issues or complaints
• Effective leader, develop talents, provide coaching and motivate overall team performance
• Develop logistics reporting and analysis
• Optimize import and export business, understand relevant laws and regulations, and ensure smooth international logistics
• Other tasks assigned by the management

QUALIFICATIONS

• Bachelor’s degree in logistics, supply chain management, business or related discipline
• Minimum 8 years of working experience in in customer service & logistics with minimum 3 years' experience in supervisory level, preferably in luxury retail and retail industry
• Customer oriented and positive customer service attitude with strong communication skills
• Strong problem solving skills and able to work under pressure and independently
• Flexible and competent to work in a fast-paced and dynamic environment
• Attentive to details and excellent team player with pleasant personality
• Fluency in both written and spoken English and Chinese (Cantonese and Mandarin)
• Proficient in Microsoft Office including Excel, Word, PowerPoint
• Candidate with more experience will be considered as Senior Customer Service & Logistics Manager

Interested parties please send your application with date of availability, latest and expected salary by clicking "APPLY NOW" button.  Data collected will be for recruitment purpose only.

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