Customer Service Officer

WallStone Partners has been dedicated to excellence in providing executive search consulting to the international companies based in operating from Hong Kong & Asia. Our reputation is based on our successful track record, creative and consultative approach, and commitment to quality, integrity and professionalism as well as an ability to develop enduring, effective working relationships. 

My client is a top international insurance company, currently they are seeking talented Customer Service Advisor (Call Centre) to drive their business.

 *Welcome Fresh Graduate candidates*

*Welcome call centre customer services staff from other industry*

Job Description:

Handles customer inquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process

Responsibilities: 

• Handles customer inquiries and complaints from different channels (Call, Livechat, Email, Letter) regarding all activities in insurance policy Operation process such as Underwriting, Policy Owner Service, and Claims
• Reports problems, potential crisis and complaint to supervisor for service improvement
• Maintain good customer relationship and promote company services
• Makes outbound call to customers for follow-up cases
• Executes empowerment guidelines

Requirements:

• Full Cert of HKDSE/ HKCEE
• Candidate with CS exp. (Call Centre/ Banking/ Insurance/ Telecom, etc.)
• IIQE Paper 1& 3 holder is essential, IIQE 2& 5 is preferred
• Fast Pace with Good Communication Skills
• Good command of spoken and written English and Chinese & PC skills
• Basic insurance knowledge would be definitely an advantage

Interested parties, please click on below button “Apply Now”. For a confidential discussion, please contact Andy Ho at .