Customer Service Officer

Hong Kong Technology Venture Company Limited is a Hong Kong listed company (SEHK: 1137)

The Group currently engages in the development of Hong Kong's largest 24-hour online shopping mall, HKTVmall, providing an "one-stop shop" platform to people in Hong Kong, including entertainment, online shopping, delivery service and impressive customer experience. The Group has set up another business in 2020 – Shoalter Technology Limited (“Shoalter”) – a technology provider on eCommerce solution aiming to enable any traditional supermarkets or retailers locally and globally to enter into digital retailing successfully.

Aiming to seize the opportunity in eCommerce and technology development, it’s your turn now! Welcome you to join HKTV Group NOW to create a new career peak under the leading eCommerce and technology brand in Hong Kong.

What You Will Be Doing

• Handle customers’ inquiries and complaints via call, live chat and email in an efficient and professional manner
• Deliver excellent service in consulting solutions and improve customers’ satisfaction level via different channels
• Provide proactive follow up and quality services
• Work closely with internal and external parties to ensure timely, efficient and effective service to customers
• Support special of ad hoc projects to ensure the team runs smoothly
• Shift duty from 15:00 – 24:00 (including weekends & public holidays)
• 8 days’ off per month
• Working Location: Tseung Kwan O Industrial Estate

Who is our Right Fit

• HKCEE / HKDSE or above 
• Fresh graduate is welcomed
• Highly motivated and able to work independently with strong sense of responsibility
• A good team player and desire to work in a team-oriented environment
• Excellent command of English, Cantonese and Mandarin
• Proficiency in Chinese word processing & MS Office is essential
• Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure
• Candidates with more experience will consider as Senior Customer Service Officer
• Candidates with recognized insurance licenses (with pass IIQE examination paper 1, 2, 3) is an advantage
• Immediate available is highly preferred 

成為HKTVer，您可以享有：

• 夜更津貼
• 績效花紅
• 新人獎金 $6,000#
• 免費穿梭巴士
• 有薪年假16天
• 每年2天關懷家庭假*
• 生日假及婚假*
• 員工8折購物優惠
• 醫療及人壽保險

*為集團服務1年或以上之同事可享有

# 新人獎金細則 (如適用):

1. 有關同事必須於過往從未受僱於本集團
2. 有關同事必須於每次奬金發放日仍於本集團仼職
3. 若有關同事於獎金發放日前已申請離職，將不會獲發獎金
4. 如有任何爭議，集團將保留一切最終決定權

 所有收集之資料只作招聘用途，絕對保密及只作招聘之用途