Customer Service Officer

Hong Kong Technology Venture Company Limited is a Hong Kong listed company (SEHK: 1137)

The Group currently engages in the development of Hong Kong's largest 24-hour online shopping mall, HKTVmall, providing an "one-stop shop" platform to people in Hong Kong, including entertainment, online shopping, delivery service and impressive customer experience. The Group has set up another business in 2020 – Shoalter Technology Limited (“Shoalter”) – a technology provider on eCommerce solution aiming to enable any traditional supermarkets or retailers locally and globally to enter into digital retailing successfully.

Aiming to seize the opportunity in eCommerce and technology development, it’s your turn now! Welcome you to join HKTV Group NOW to create a new career peak under the leading eCommerce and technology brand in Hong Kong.
Being a HKTVer, You Can Enjoy

Competitive salary with attractive Talent Benefits, including:

• 16 - 24-day annual leave, marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave and compassionate leave
• Five-day week with flexi working hours before 10.00 am for selected functions in TKO office
• Talent 20% Off Purchase Discount Program
• Medical and life insurance coverage
• Comprehensive dental benefit
• Attractive education partnership allowance
• Professional training and career advancement opportunities
• Free morning bus from selected districts (such as Tuen Mun, Tsuen Wan, Shatin, etc.) to office
• Free round-trip shuttle bus service to the nearest MTR stations 3 times per hour
• Over 300,000 square feet headquarter, well equipped with self-run canteen, relaxing collaboration area

*for Talents with over 1-year employment

We hope to see all high caliber talents joining this unparalleled e-commerce platform very soon.

What You Will Be Doing

• Handle customers’ inquiries and complaints via call, live chat and email in an efficient and professional manner
• Deliver excellent service in consulting solutions and improve customers’ satisfaction level via different channels
• Provide proactive follow up and quality services
• Work closely with internal and external parties to ensure timely, efficient and effective service to customers
• Support special of ad hoc projects to ensure the team runs smoothly

Who is our Right Fit

• HKCEE / HKDSE or above
• Fresh graduate is welcomed
• Highly motivated and able to work independently with strong sense of responsibility
• A good team player and desire to work in a team-oriented environment
• Excellent command of English, Cantonese and Mandarin
• Proficiency in Chinese word processing & MS Office is essential
• Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure
• Candidates with more experience will consider as Senior Customer Service Officer
• Immediate available is highly preferred
• Working location: Tsueng Kwan O