Customer Service Officer- Hotline

About VMC
CityU Veterinary Medical Centre (VMC) is the largest small animal clinic in Hong Kong with over 33,000 sq ft clinic, owned by City University of Hong Kong. We are committed to be a leading provider of exceptional care for pets through our specialty, 24/7 emergency and primary care services. 
State-of-the-Art Facilities
VMC is equipped with 22 consultation rooms, 9 surgical theatre suites with advanced medical imaging and diagnostic capabilities include a 1.5 Tesla MRI, 64 slice CT, digital radiography, ultrasound, color doppler echocardiography, intra-operative fluoroscopy and endoscopy. The Centre includes a dedicated intensive care unit (ICU), a dentistry suite, a cardiology suite, and a separate access to 24/7 emergency services.

We are looking for a Customer Service Officer, who will support our Customer Service Booking team in providing exceptional customer services. The individuals will:

• Responsible for appointment booking and patient registration
• Handle phone call and email enquiries
• Handle complaints and execute improvement plan
• Provide clerical and administrative supports
• Support other ad-hoc assignments

Requirements:

• Diploma or above
• 2-3 years of relevant working experience
• Excellent customer services attitude and professional telephone manner
• Strong Interpersonal and communication skills
• Presentable with pleasant personality
• Fluent in spoken Cantonese, proficient in English and Mandarin
• General PC knowledge of MS Office (including Chinese and English typing)
• Immediate availability is preferred
• Shift duty required 

We offer competitive salary package to the right candidate, which includes: above market base salary, double pay, annual leave, public holiday, staff discount, medical benefit covers spouse and children, 5-day work week.