Customer Service Officer - Urgent Hiring

We are on the lookout for an ambitious Customer Service Officer to join our stellar team at Hilti Far East Pte Ltd in Hong Kong.
Growing your career as a Full Time Customer Service Officer is an awesome opportunity to develop excellent skills.
If you are strong in people management, cooperation and have the right initiative for the job, then apply for the position of Customer Service Officer at Hilti Far East Pte Ltd today!


What's the role We're looking for customer-focused Customer Service Officer in Town to kick start their careers in a rewarding, high-performing, international company. Who is Hilti Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. What does the role involve

• Handle inquiries/requests from customers or sales team, e.g. prepare quotations, order processing, maintain/update customer data
• Act as multi-channel sales and actively promote Hilti values to customers with up and cross-selling
• Provide after sales service including pick-up service, goods returns and repair requests
• Serve customers with First-Contact-Solution mindset and solve problems/complaints within empowerment
• Closely partner with different departments to serve customers
• Drive internal process improvement for better customer engagement

Hilti ranks 8th on this year's World's Best Workplaces by Great Place to Work® What do we offer

• Long-term career development opportunities
• 14 days' annual leave per year
• Birthday leave, volunteer leave, family care leave
• Medical insurance covering dependents
• Additional MPF voluntary employer contribution

What you need is:

• Diploma or above in any discipline
• At least 1-year experience in Customer Service or Sales Support with phone and email as the major channels for communication
• Passion and skillful in providing quality service and self-motivated in solving problems
• High learning agility. Able to work independently and under a fast environment
• Enjoy team work with good interpersonal skills and a positive mindset
• High proficiency in English & Chinese (written & spoken), Mandarin is a plus
• Someone with high ambition and potential to develop your long-term career at Hilti

Why should you apply We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. If you have two or more years' experience in engineering or construction, it'll be a big advantage.
Interested applicant please submit your application by clicking 'Apply Now' By submitting your candidate data, you confirm and agree that Hilti may process the candidate data according to the recruitment purposes set out.
We look forward to receiving your application and regret that only shortlisted candidates will be notified.

Benefits of working as a Customer Service Officer in Hong Kong:

● Learning opportunities
● Advancement opportunities
● Advantageous package