Customer Service / Relationship Associate

Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing

JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.

The Company : 

• Financial technology company (FINTECH)
  
• We provide comprehensive fintech solutions for banks and financial institutions in HK and Asia Pacific region
• We specialized in developing the software and fintech solutions for financial products trading and settlement including but not limited to securities, derivatives, funds, bonds and other OTC products..etc
  
• We are looking for Customer Service / Relationship Associate - with details as follows :

The Job :

• Handle daily phone support and enquiries from banks and brokerage firms (B2B)
  
• Perform daily operations and system monitoring.
• Handle all the on-going maintenance and client operation support activities;
• Follow up service issues, e.g. investigate the root causes and ensure remedial and corrective measures are implemented.
• Tertiary educated preferably in Business, Finance, Information Technology or any related disciplines preferred;
• Fresh graduates or 1-2 years work experience preferably in banking/finance/investment sector
  
• Experience or knowledge in FINTECH is a big plus
  
• Knowledge in banking or financial operation/system support is a plus
  
• Good telephone manner and responsive to clients’ enquiries;
• Proficient in English, Mandarin and Cantonese;
• Fresh graduate will be considered.
• Passion in financial technology
  
• Working hours : Mon to Fri 2pm-11pm; 5 days work
  
• Annual leave : 12 days
  
• Medical insurance
  
• Very few OT work is required
  

TO APPLY for this job or similar jobs :

Please attach your CV with salary expected to

JPC Recruiting Services was established in 1990.

We provide free job hunting services to job seekers. 

To speed up our process, please do NOT send us download links. 

Personal data provided by job applicants will be used for recruitment purpose only. 

Your privacy is guaranteed. We will never give out, lease, or sell your personal information.