Customer Service Specialist

Are you a sports lover seeking an exciting career in sports retail? Look no further! Join Us! Join the Decathlon Hong Kong Team as a Customer Service Specialist ( Omni Service Leader) and ignite your passion for sports! Are you a sporty entrepreneur with a passion for providing exceptional customer service? We're seeking exceptional individuals to join our dynamic retail team in Hong Kong as Omni Service Leaders. At Decathlon Hong Kong, we're on a mission to Move People Through the Wonders of Sports and create an unmatched shopping experience right at the heart of this bustling city! As a team specialist in the Store Service Team, you'll work closely with the Store Services & Operations Leader to deliver top-notch service and make a lasting impact on our valued customers. This is an opportunity to join a vibrant and energetic team in an expanding retail network. At Decathlon, we believe in nurturing talent, which is why we offer comprehensive training and development opportunities to help you grow both personally and professionally. No prior experience is required - just a genuine passion for sports and a customer-centric mindset. Join us and become a driving force in enhancing the customer experience in the exhilarating world of sportswear! Responsibilities:

 

• Offer a Seamless Payment Experience: Efficiently handle customer transactions, ensuring a smooth and enjoyable payment process. Familiarize yourself with diverse payment systems and maintain a secure and trusted payment environment.
• Promote Customer Loyalty and Relationships: Create a welcoming atmosphere for customers, actively engage with them, and understand their needs. Offer personalized solutions to enhance their shopping experience. Skillfully handle customer feedback and promptly resolve any issues that arise.
• Ensure Efficient Online Order Management: Independently manage online orders, maintaining a seamless click-and-collect experience. Take ownership of the order process and provide customers with a convenient and hassle-free collection process.

Why Join Us?

 

• Be part of the Decathlon Hong Kong family, a global leader in sports retail with a strong commitment to customer satisfaction.
• Unlock unparalleled professional & personal development opportunities to grow your career in retail management.
• Enjoy a competitive compensation package, including a generous sports allowance that fuels your passion.
• Immerse yourself in our diverse and inclusive work environment that celebrates the wonders of sports.

Ready to embark on an exhilarating journey where retail and your passion for sports collide? Click APPLY NOW to find out more and become an invaluable teammate of the Decathlon Hong Kong family!  Working Location(s):

 

• Mong Kok/ Kowloon Bay/ Central/ Causeway Bay/ Tseung Kwan O/ Shatin/ Tuen Mun/ Ma On Shan
• Full time: 5 working days per week, 8 hours + 1 hour meal break, shift required.

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