CUSTOMER SERVICE SPECIALIST

Front Desk (前台服務) Put your customer service skills to work in a place where smiles and good vibes are contagious!

薪酬: 15 - 19K (根據經驗,薪金可議)
Salary: 15-19K/month 

聘請方式: 全職及輪更制度 

Employment Type: Full-time, shift schedule Location: HK Island, Kennedy Town

Who We Are:

We're the gym that gets kids (and grownups!) moving, shaking, and learning new things every day. It's all about building confidence, discovering fun, and making fitness part of everyday life. 

Who You Are:

• 2 years of customer-facing experience required （至少２年客戶服務經驗）

• Thrives in a busy environment （在嘈吵的情況下工作)

• Likes small children （喜歡小朋友）

• Collaborative, enjoys working with people. (喜歡與人合作)

• Languages（語言要求）:

  • English, written and spoken (required) 流利英文口語及書寫 （必要）

  • Mandarin, written and spoken (required) 流利普通話口語及書寫（必要)

  • Cantonese, written and spoken (preferred) 流利廣東話口語及書寫（優先考慮）

What You Need (Requirements) （聘用要求）:

• 學歷要求: 中五或以上程度 (Form 5 or above )

• Must be comfortable with an open office environment (在開放空間下工作)

Job Duties and Responsibilities: (工作範疇及職責)

• Greet and welcome gym members and visitors with a friendly and positive attitude (以真誠及正面的態度歡迎及接待會員及訪客)

• Provide timely customer service by answering inquiries, addressing concerns, and assisting members with their needs in person, on the phone, or via messaging and email while working in a busy environment (透過面對面或電子方式回答查詢、解決疑慮並協助會員滿足其需求，提供及時的客戶服務)

• Taking attendance (登記出席率)

• Assists with events (為不同活動或工作坊提供協助)

• Processing sales and payments (協助銷售及付款流程)

• Participate in weekly team meetings and take minutes (出席及紀錄公司會議內容)

• Collaborate with other staff members to ensure smooth operations and a positive gym experience for members (參與及協助其他公司職員, 以提供更順暢及有效的服務體驗)

• Uphold gym policies and procedures, ensuring the safety and well-being of all individuals within the facility (根據公司守則, 確保他人的安全及權益)

What We Offer:

• A chance to kickstart your career in a dynamic, exciting field.

• In-house training and development to help you grow your skills.

• A fun, supportive team environment where your ideas matter.

• Free access to all our adult movement classes – stay active on your own time!

Trybe Benefit++:

 

• Paid Time Off Plus:
  In addition to your regular paid time off allowance, our team enjoys paid time off for Chinese New Year and, in some cases, summer holidays. This allows you to celebrate and recharge without dipping into your vacation days!

To Apply: (如何申請)

1. Send your CV to

2. Take this quick workstyles assessment here: (請填寫及完成以下問卷調查):
   CUSTOMER SERVICE FULL TIME

3. After you have done both, send us a WhatsApp to introduce yourself!
   Whatsapp: