GoGoX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.
Over the years, GoGoX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.
What you will be deliver
- Provide excellent key account servicing, including but not limited to customer account profile, account service strategy and service improvement plan for improving the overall service quality and customer’s operational efficiency
- Act as the primary contact point of the assigned customers
- Handle and follow up customer enquiries and complaints in a professional and timely manner to achieve service excellence
- Ensure service performance, proactively manage service quality and formulate service recovery plans, involving other operational functions as appropriate
- Establish customer experience transparency with Business team to ensure associated internal stakeholders are at all times kept updated on significant service delivery management
- Work with different functional teams to run promotion campaigns and execute on strategic and tactical initiatives
Who you are
- Min 1 year of relevant experience in account management or customer service related
- Pleasant personality with good communication and interpersonal skills
- Mature thinking, energetic, analytical, attention to detail, well organized
- Take initiative toward problems and willing to take new challenges
- Good knowledge of standard Software applications (Excel, PowerPoint)
- Strong command of both written and spoken English and Chinese
- Candidate with more relevant experience will be considered for a senior role
- Immediately available is highly preferred
Work Location
Work Hour
- Monday - Friday, 9am - 6pm
What we offer
- A multi-cultural team
- A company that provides casual and flexible working environment
- A company that promotes learning, continuous improvement, and personal growth
1 year of relevant experience in account management or customer service related
- Pleasant personality with good communication and interpersonal skills
- Mature thinking, energetic, analytical, attention to detail, well organized
- Take initiative toward problems and willing to take new challenges
- Good knowledge of standard Software applications (Excel, PowerPoint)
- Strong command of both written and spoken English and Chinese
- Candidate with more relevant experience will be considered for a senior role
- Immediately available is highly preferred
Work Location
Work Hour
- Monday - Friday, 9am - 6pm
What we offer
- A multi-cultural team
- A company that provides casual and flexible working environment
- A company that promotes learning, continuous improvement, and personal growth
Interested parties can apply here
How to get there?
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