Customer Services Officer

Hong Kong Housing Society is a non-government organization aiming to serve the needs of the Hong Kong community in housing and related services. We strive to be a world-class housing solution provider and innovator with leadership in quality, value for money and management. We put Customer , Quality , Talent and Prudence as the core values that support our guiding principles.

Location: Tseung Kwan O / Sai Kung / Hunghom / Shatin

The Job:

• Provide quality services and enhance relationship with tenants / owners by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants / owners promptly, organising activities & interest classes etc.
• Handle complaints and liaise with owners / tenants.
• Provide customer services to tenants / owners when maintenance work is in progress by liaising with and coordinating relevant parties, scheduling works orders and following-up tenants/ owners’ requests, monitoring maintenance works progress to minimise disruption to tenants/ owners.
• Assist in office logistics by preparing work schedules for manual staff, typing documents, maintaining and updating filing system.
• Compile and generate reports from system for checking/ matching records.
• To perform ad hoc duties as assigned by the supervisors

The Person:

• Matriculated OR 5 subjects obtained Level 3 or above in HKDSEE, including English and Chinese preferably with Property Management experience.
• Good PC skill in MS Word, Excel and Chinese Word Processing.
• Good communication, and interpersonal skills.
• Mature, service-oriented and attentive to details

Remarks:

1. Candidates with less experience / educational qualification may also be considered
2. Upon satisfactory completion of the temporary contract, you may consider be converted to a permanent appointment.
   

Attractive remuneration package will be offered to suitable candidates. To apply, please submit online application: or send your application with full resume and reference quoted to Human Resources Manager by fax: .

You are welcome to visit our website to learn more about us.

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Please refer to the Policy Statement on Employment Related Data under Personal Data (Privacy) Ordinance in our website.