Duty Manager

Established in 1901, the YMCA of Hong Kong is a reputable Christian organization and an integral part of the community. We offer diversified services including formal education, sports, recreation and adventure, fitness and wellness, youth leadership development, social services and community art programmes; in addition to engaging in significant regional and international Christianity development initiatives. We also offer accommodation and food & beverage services in support of our community work. We look for those who share our passion and vision as YMCA of Hong Kong continues caring for our community and empowering our youth.

(We are an equal opportunity employer and have been awarded the Family-Friendly Employer Award since 2013/2014. We offer opportunities up to the age of 65.)

Responsibilities:

• Assist in managing day-to-day front office operation, and ensure the smooth running of reception and the guest service counter
• Handle guest enquiries, emergencies and complaints
• Supervise the Front Office team and provide training to new teammates
• Any ad-hoc duties as assigned by the Supervisor

Requirements:

• Degree/Diploma or above in Hospitality or related discipline
• 5 years of Front Office experience with at least 1 year at supervisory level in the hotel industry
• Strong problem solving skills and aboe to work under pressure and independent
• Mature and independent with good leadership, customer-oriented and inter-personal skills
• Familiar with Opera System and Microsoft Office Applications
• Good command of written & spoken English, Chinese and Mandarin
• Shift duty is required

Remuneration will commensurate with qualifications and experience. Interested parties please complete a Job Application Form which can be downloaded at and send it together with your resume quoting the job reference and stating the expected salary and earliest availability either 1) by email to: [email redacted, apply via Company website] or 2) by mail to: Human Resources Department, YMCA of Hong Kong, 41 Salisbury Road, Tsim Sha Tsui, Kowloon  or 3) by fax to: or 4) contact us by Whatsapp . All personal data provided by applicants will be treated in strictest confidence and used for recruitment purpose only. Only those who are shortlisted will be contacted.