Financial Operations Associate

Class:  Full-time

Legal Entity: GAIN Capital Forex.com Hong Kong Ltd.

Reports to: Senior Manager - Financial Operations

Overview:

StoneX is an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem through a unique blend of digital platforms, end-to-end clearing and execution services, high-touch service, and deep expertise

Business Segment Overview:

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Position Purpose:

Client Treasury is an important and instrumental part of our operations since it serves as the function of client funds management. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure customer transactions are done in a timely and accurate manner to ensure a positive client experience.

Primary duties will include:

• Support back office operations in processing customer transactions (deposits, withdrawals, transfers).
• Facilitate inbound and outbound payments (wires, credit cards, e-check).
• Learn various banking systems to facilitate all functions of treasury operations.
• Help the firm manage risk associated with financial transactions.
• Manage and fulfill internal projects or other individual tasks as delegated.
• Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our client treasury process.

To land this role you will need:

• Computer proficiency in Microsoft Windows environment.
• Superior customer service skills
• Proven ability to effectively work among a solution driven team.
• Proven organizational and prioritization skills.
• Ability to multitask and be a proactive team player.
• Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.
• Must have a strong passion to learn Financial Operations and Global Banking.
• Prior operational/back office, customer service, or related experience a plus.
• Flexibility is a must
• Must be fluent English and Mandarin verbal/writing

What makes you stand out: 

• Fluent in Japanese and/or Mandarin verbal/writing

Working environment:

• Requirement to work in the office at least 3 days per week
• Flexibility to work public holidays