Fulfillment Operations Associate

Who Are We?
There are jobs, and then there are careers. The opportunity to do something meaningful for the people that we care about the most. At Evercare, we come to work every day to help our ageing parents live safely at home. Led by a team of executives from Morgan Stanley, L’Oréal and Goldman Sachs, we use technology to deliver a better and safer home care experience. Since our launch in 2016, we have serviced more than 1,000,000+ customers and families. As recognition, Evercare was awarded Finalist for the Best Home Care Operator in Asia Pacific. We want to be the definitive caregiving platform - the app you go to any time you need support caring for your loved ones. We are transforming the way people think about caregiving. We provide people with the highest quality care in the comfort of their own homes, giving them peace of mind knowing their loved ones are in good hands. We work with caregivers, organisations, and families. We operate one of the most complex three-sided marketplaces out there, and we do this in real-time. Customers and caregivers rely on us to match them within minutes. Evercare’s journey has only just begun. Come join us on our mission. Let’s make an impact together. What You'll Do:
In this role, you will have the opportunity to own and streamline this matching process and to fully engage our CGs(Caregivers) to deliver their best work every day. Your role will be pivotal in allowing us to deliver healthcare services to our community! Responsibilities Include:

• Own the CG fulfillment process from start to finish; knowing how to locate the right CGs from our growing pool of talents and to bring them onto the job
• Be responsible for staffing operations at medical institutions
• Support CGs by answering queries via phone or Whatsapp
• Engage with CGs regularly to better understand and address their needs
• Work closely with clients to understand their needs and to ensure a smooth and timely staffing process
• Be responsible for other tasks related to bringing our CGs to work such as handling uniform fulfillment, arranging work documents and resolving ad hoc issues as needed.
• Assist in Planning, coordinating and implementing different CG motivation and retention campaigns to improve CG loyalty and lifetime value
• Gather relevant feedback from CG to share with relevant teams for continuous product and service improvement.
• Be an Evercare ambassador at the forefront of a hot healthcare startup

You'll be a Good Fit if you have/can/are:

• Work 5 days a week (including weekends and public holidays)
• Willing to work on a shift schedule
• Willing to be scrappy and figure things out (we are a startup after all!) Energetic and have a strong sense of ownership in tasks
• Strong analytical and data-driven approach to support effective decision-making.
• Equipped with strong communication and negotiation skills
• Excellent written and spoken English and Cantonese; word processing skills in Chinese is required
• Creative and are not afraid to speak your thoughts!
• Immediate availability is preferred

Why Join Us?

• Experience exponential growth within health-tech, the hottest sector in 2022 and booming even with COVID-19
• Receive dedicated mentorship to guide you along your startup journey and plan your career development
• Work with a young, international and energetic team with a lean startup structure; casual wear everyday
• Be proud of the impact that you are contributing to every single day. Lives will be better because of you!

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