Guest Services Manager

Lan Kwai Fong Hotel-Kau U Fong

Lan Kwai Fong Hotel is an award-winning boutique hotel in Central Hong Kong. Our boutique hotel’s rooms and suites are exquisitely appointed with oriental décor, offering guests a touch of Asian hospitality.

'If you are energetic, creative and passionate in the service industry, we would like to invite you joining our team.'

Job Responsibilities:

• Ensure a smooth and efficient operation of the Front Office
• Supervise the Front Office Team to ensure smooth operations and maintain  high service standards to enhance guest satisfaction
• Handle guest complaints and comments to ensure guest satisfaction
• Handle emergency cases according to hotel policies and procedures
• Handle Overnight reports

Job Requirements:

• Diploma or above in hospitality management or related disciplines
• Minimum 3 years of relevant experience in supervisory level or above of Front Office in the hotel industry
• Initiative, organized and detail-oriented
• Excellent communication, interpersonal, problem solving, negotiation and supervisory skills
• Good command of both written and spoken Cantonese, English, and Mandarin

Benefit:

• 5-DAY WORK WEEK
• 14 days Annual Leave
• Birthday leave
• Meal allowance $1,400 per month
• Medical plan
• Discretionary bonus

We offer an attractive compensation package and career advancement opportunities to the right candidate. Interested parties please apply with full resume, present and expected salary to Human Resources Department through one of the following means:

E-mail: [email redacted, apply via Company website]

Fax:

Whatsapp:

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected is for recruitment purpose only and will be destroyed six months after the interview. Applicants who do not hear from us within eight weeks from the date of advertisement may consider their applications unsuccessful.