Guest Services Manager / Assistant Guest Services Manager

Hotel Ease , managed by Tang’s Living Group – a Hospitality Management Company providing travelers with comfort and excellent services. At Hotel Ease, we want travelers to be comfortable and at ease when staying with us!

We are inviting passionate and energetic individuals to join our Hotel Ease Family.

For more information, please visit:

| Easy Travel Easy Stay! | Easy Access Easy Stay! |

Responsibilities:

• Assist the Hotel Manager in the management of the Front Office operations and ensuring the smooth running of reception and guest services counter
• Responsible for the daily operations of Front Desk and Guest Services
• Handle emergency cases in accordance with hotel policies and procedures, such as ensuring the safety and security of all hotel guests and hotel staff
• To analyze guest feedback and recommend appropriate enhancement
• To work with internal and extneral parties to ensure high quality services are delivered

Requirements:

• High Diploma or above in Hospitality Management or related disciplines
• Minimum 5 year working experience in Hotel Front Office / Guest Services with 3 years in supervisory capacity
• Excellent skills in guest relations and crisis management
• Strong leadership and communications skills
• Good command of both written and spoken English, Cantonese and Mandarin

Candidate with less experience will be considered as Assistant Guest Services Manager

We offer attractive remuneration package to the right candidates. For interested parties, please send your resume clicking Apply Now button or WhatsApp to with your expected salary and quote the position applied and job reference in your application. We are an equal opportunity employer and welcome applications from all qualified candidates. Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.