Guest Services Manager / Night Manager

The Landmark Mandarin Oriental, Hong Kong is one of the world’s great luxury hotels — a masterpiece of contemporary design and a cutting-edge, chic five-star gem in the epicentre of one of the most exciting cities in Asia. Only one of the 13 hotels worldwide with Triple Five-Stars across all three categories for hotel, spa and restaurant in Forbes Travel Guide, the Landmark Mandarin Oriental offers state-of-the-art designer guestrooms and suites, and award-winning, innovative Food & Beverage outlets and Spa facilities for the ultimate in relaxation and fitness. With a reputation for unmatched personal service and integrity, we take pride in providing professional training to enrich your experience and skills, as well as the best opportunities for career advancement to the right candidate. The hotel is highly respected as a global pioneer in eco-friendly sustainability and luxury, values integral to the Mandarin Oriental Group.

Responsibilities:

• Serve as the Manager on Duty to ensure smooth operation of Front Office
• Ensure a warm, genuine and efficient guests' arrival and departure experience by welcoming guests in-person and being attentive to their needs throughout their stays
• Handle guest compliments, comments and complaints in a timely and professional manner
• Ensure high level of guest satisfaction by reviewing operational issues and business flow
• Lead the team to execute the guest recognition program effectively and ensure the growth of enrolment
• Handle administrative tasks including but not limited to ensuring high quality of Guest Data Quality, maintaining various departmental files as well as reviewing working procedures to minimize paperwork
• Manage and monitor the team performance by providing supervision, counselling and coaching

Requirements:

• Degree holder in hospitality management or other related disciplines
• Minimum 5 years' relevant working experience in luxury hotels with at least 2 years' experience in similar positions
• Passionate about delivering exceptional guest service
• Pleasant, friendly and motivational with enthusiastic character
• A team player with excellent leadership, communication and interpersonal skills
• Service-oriented and able to work in a face-paced and dynamic operation
• Well versed in MS Word, Excel, PowerPoint and Chinese Word Processing
• Proficient in spoken English, Cantonese and Mandarin, knowledge of other language would be an advantage

We offer an attractive remuneration package, innovative benefits and career advancement opportunities within the Group. Please send your CV with a covering letter to [via CTgoodjobs Apply Now ] or send via whatspp or apply online at 

By applying to this position, you agree to Mandarin Oriental Hotel Group (“MOHG") communicating with you and sending you information in relation to MOHG – in particular, you agree that MOHG may notify you of relevant people & culture related matters, such as keeping you informed of new employment opportunities that may be of interest to you. 

Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.