Guest Services Officer

Sodexo , the world's leader in Food and Facilities Management Services, operates in 53 Countries with over 412,000 employees, providing services in various industries. In order to support our continued growth and development, we are now looking for high calibre people to join our team in Hong Kong.

Job Duties:

• Welcome visitors and MCV (Major Corporate Visitors) and kindly request them to register upon arrival.
• Issue visitors and MCV badges upon their arrival and ensure proper identification.
• Open the center and prepare chops and related stationary at the reception desk.
• Accompany clients to the meeting room and assist them as needed.
• Issue tickets to clients and guide them to the waiting area or cashier, explaining how to check the ticket TV.
• Handle courier and mail handling tasks efficiently.
• Manage phone call inquiries professionally and provide accurate information.
• Coordinate meeting room bookings and ensure smooth scheduling.
• Collect specific requirements for meetings and ensure all necessary arrangements are made.
• Confirm bookings with the host and check the meeting room setup.
• Contact clients/agents upon receiving cheques and present the cheques to clients upon their arrival (specifically for AXA Time Square office).
• Maintain the cleanliness of the reception area and ensure sufficient leaflets are available on the shelf.
• Prepare an adequate number of forms and maintain sufficient stock at counters and reception.
• Handle MCV verification procedures accurately.
• Manage meeting room consumables such as pens, writing pads, and other necessary supplies.
• Arrange catering services whenever required.
• Assist in serving beverages and organizing catering arrangements for MCV guest visits.

Job Requirements:

• At least 3 years working experience in Guest Services Officer or Receptionist
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and ability to maintain accuracy in a fast-paced environment.
• Customer service-oriented mindset with a friendly and approachable demeanor.
• Proficient in handling phone calls, inquiries, and providing information effectively.
• Ability to work well in a team and collaborate with colleagues.
• Prior experience in a similar role is preferred.

Place of Work and Working Hours:

• Causeway Bay (Monday to Friday: 0900-1830)

Benefits:

• Public Holiday
• Medical Benefits
• Family Care Leave
• Birthday Leave
• A fun and lively working environment where you will be valued and developed

We offer competitive remuneration to the right candidates. Please apply with detailed resume and salary expectation to Human Resources Department, Sodexo (Hong Kong) Limited by clicking Apply Now.

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