Guest Services Supervisor客戶服務督導

Positioned in an enviable harbourside location, Royal Pacific Hotel enjoys easy access to Hong Kong’s business and retail hubs. With views of Victoria Harbour, the hotel delivers convenience, comfort and connectivity to the best places to visit in Hong Kong. In addition to the Hotel’s perfect location being right on Canton Road, the fashionable address, the hotel is atop the China Ferry Terminal while the High Speed Rail, MTR station, Western Kowloon District and the iconic Star Ferry, which brings you to Hong Kong Convention and Exhibition Centre in 18 minutes, are within walking distance.

For more information, please visit us at:

Responsibilities:

• Provide outstanding services and ensure customer satisfaction
• Address customer concerns and complaints promptly and professionally
• Plan and assign workloads for Front Desk associates
• Supervise associates in their assigned job duties
• Assist department heads for maintain smooth operations and handle ad hoc projects

Requirements:

• Diploma or above in hospitality management or related disciplines
• A minimum of 4 years relevant experience preferably in hotel industry
• Knowledge of Opera System is must
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Good command of both spoken and written English and Chinese

Competitive remuneration package and career advancement opportunities will be offered to the right candidates. Interested parties should apply with full resume, expected salary and contact details to: Human Resources Office, 8/F, The Royal Pacific Hotel & Towers, China Hong Kong City, Canton Road, Kowloon, Hong Kong or Whatsapp to or via email: [email redacted, apply via Company website].

Please read our Personal Information Collection Statement at  before submitting your application. Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only.