Helpdesk Support Engineer

SW8588 |11 Dec 2023 Helpdesk Support Engineer

• Provide frontline helpdesk support on IT-related issues through omni-channel. and log cases to a ticketing system.
• Remote troubleshooting required.
• Coordinate with internal and external parties.
• Assist in performing any other IT duties as assigned by supervisors.

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on POS, Windows, Office 365, other Microsoft applications.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Proactive and able to work under pressure.
• Good command of both spoken and written English and Chinese (including Mandarin).
• Good at Chinese and English typing (Chi & Eng: 30 wpm).
• Overnight shift, 5-working days per week (including public holidays, Sat & Sun).
• One-year contract, renewable subject to business needs.
• Immediate available is preferred.