ITS Service Trainee

Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimization. To cope with our business expansion, we are looking a team of talent joining our Ricoh Family.

About Your Role:

• Provide first-line IT support to end users including setup and maintenance of user accounts, installation and maintenance of desktop, server, networking, cloud and cyber security systems 
• Monitor, manage and troubleshoot applications and systems to ensure a smooth business operation 
• Support on cloud exchange, network security and data centre dashboard monitoring services. 
• Perform administration, patching, troubleshooting, deployment and health checking on hardware/on-perm system on a regular basis
• Other IT-related duties as assigned

Does it sound like you?

• Diploma in Computer Science, Information Technology or related discipline 
• 0-1 years field service relevant working experience in providing L1/L2 system support
• Basis knowledge in PC, Microsoft Windows, Office applications, VMware and Backup solutions
• Basis knowledge in networking technologies, such as firewalls, Router, LAN/WAN
• Good personal communication skills and positive mindset
• Able to work independently and self-motivated
• On-the-job training would be provided

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Employer questions

Your application will include the following questions:

• What's your expected monthly basic salary?

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to Ricoh Hong Kong Limited, by clicking "apply now".

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.