Japanese Customer Service Expert-Lark

Responsibilities

【About our position】 1. As a Japanese Customer Service Expert, you will be Lark's representative in the Japanese market and become a bridge for us to communicate with customers, helping users solve problems encountered during product use in real time. You will have a deep understanding of the user's business scenarios during the service process, and transform them into user demand insights and effective sales leads, helping Lark to continuously explore and iterate in the process of product solutions and overseas commercialization 2. At the same time, in order to better improve the Lark service system, you will also work closely with customer service-related functional teams, help technical service and R&D teams define product failure issues and promote solutions, feed back to product and content teams to improve product demand iterations and help guides, assist the team to establish higher service quality and more efficient workflows, and grow together with the organization.

Qualifications

【We hope you are this kind of person】 1. You are an excellent communicator with both patience and empathy: You will communicate with our users in a lot of ways. You represent our image in the eyes of customers. We hope you are an excellent communicator who is not easily impatient, can deeply understand the pain points of customers, keenly understand customer needs, and use communication to assist in problem solving 2. You like products and collaborative office software: The customers you serve are all users of office collaborative products. You should also have a deep understanding of this field, including full use and cognition of products in this field, so that you can better help our customers solve problems encountered in the process of using products 3. You love teamwork: You need to work closely with people from different departments and cultures in the process of work to achieve business goals together. We need you to be good at communicating and collaborating with team members to ensure that in terms of problem handling, customer purchases, product needs, etc., you work closely with other teams and correctly execute processes to achieve effective advancement. Be open-minded in cooperation, willing to listen to different opinions and provide constructive feedback to promote better teamwork 4. Love learning and self-driven growth: In this position, you will have the opportunity to communicate with customers from different cultural backgrounds in the global market, constantly challenge yourself, expand your horizons and skills. We hope that you can self-drive learning and constantly improve yourself in this process, grow with us, explore and achieve greater goals together 5. Diligent and responsible: As a role that directly communicates with users, we hope that you have the obligation to convey users' problems and voices to various departments as a spokesperson for users, help customers solve problems together, get to the bottom of difficulties, and use an optimistic attitude to push the things you are responsible for to solutions 6. At the same time, you have fluent Japanese written and spoken expression skills and can deeply understand the Japanese business environment. [Bonus points] 1. You have used Feishu/Lark before or are very familiar with it, and you also have a strong interest in other collaborative office software or productivity software 2. You have worked closely with the product team or sales team and have a deep understanding of the product and sales process 3. You have experience in data operations or are very sensitive to data. How we work: 1. Mission and vision driven: We will showcase our mission and vision on various occasions, and we hope that what we all do is valuable and meaningful to achieve our mission and vision. 2. Fast and transparent information transmission: We strongly encourage frankness, clarity and information transparency. Whether from a management perspective or a business perspective, there are regular All Hands at the Lark level and the company level to synchronize business progress and challenges with everyone. Context, not control is also our important management philosophy. 3. Pragmatic and romantic: We hope that the people who work together can have both empathy and imagination, and can spend a day solving customers' difficult and complicated problems, and can understand the diversity of different customers during global business trips, and work with us to turn project establishment into reality. 4. Do challenging things with excellent people: We are always looking for talents with different experiences, backgrounds, and skills, and always adhere to the talent standard of independent thinking, using different people. We also hope that the people working around you are the best in the industry, and we will turn dreams into reality together. 5. Build Customer Support as a product. We build customer service business like building products: a. Focus on user customer experience, customer needs and feedback b. Rapidly improve and iterate products and services c. External perspective, adapt to market changes at any time d. Build a lean and agile team, focusing on innovation. [What we can offer you] 1. A dynamic and self-driven team atmosphere, allowing you to freely express your ideas and opinions, and work together to help the business reach new heights 2. The opportunity to participate in the formulation of Lark's brand story, and promote it to the world, find its PMF in overseas markets, and ultimately have a valuable impact on the team and the overall business. 3. A high-speed, agile and flexible entrepreneurial environment, supported by the company's existing diverse resources. Unlike traditional large-scale technology companies, you are no longer just a cog in a giant machine at the same time, you do not have to struggle with problems such as a lack of funds for the entrepreneurial team you will be able to boldly display your innovative talents here 4. Long-term growth and Development opportunities allow you to continuously tap into your potential and expand your business boundaries.