Japanese Customer Success Manager-Fei Book overseas version

Responsibilities

[About our position] As a digital customer success manager for overseas markets, you will: 1. Serve as Feishu's representative in overseas markets and become a bridge for us to communicate with customers, combining large-scale service methods (video conferencing, etc. ) and the company's own demands, efficiently and specifically help users start from the first day of using Feishu, and continuously deepen their understanding of Feishu's product application depth and value 2. In-depth understanding of the business scenarios proposed by customers during the service process, and Precipitate standardized service solutions to help improve the Feishu service system 3. Work closely with customer service-related functional teams to discover effective sales leads, help the technical service and R&D teams define product problems and promote solutions, and feedback to the product and content teams to improve products Demand iterations and help guides, constantly explore and iterate the overseas commercialization process, assist the team in establishing higher service quality, more efficient work processes, and grow together with the organization.

Qualifications

[We hope you are this kind of person] 1. You have a deep grasp of Japanese language and business communication skills, and are familiar with Japanese work and life culture Have personal experience, be able to establish relationships with KDM, clearly identify the goals and concerns of project stakeholders, and effectively apply them to business scenario construction and operational support, and be able to develop corresponding service solutions to help the team continue Optimize service standards 2. You are an excellent communicator with both patience and empathy: you will communicate a lot with customers at different levels of the company through various methods. You represent our image in the eyes of customers. We hope that You are an excellent communicator who is not easily impatient, can deeply understand the pain points of customers, have a keen insight into customer needs, and is good at using communication to help solve problems 3. You like products and collaborative office software: the customers you serve are all office collaboration products Users, you should also have an in-depth understanding of this field, including full use and knowledge of products in this field, so that you can better help our customers solve problems in use, and share good practices and new technologies on a regular basis. Function introduction and other methods to ensure that user stickiness and brand recognition continue to increase 4. You are good at project management and can reasonably coordinate multiple resources in multiple customer service operations, control progress and expectations, identify risks in a timely manner, and promote upstream and downstream collaboration Successfully complete the project goals 5. You love teamwork: During the work process, you need to work closely with people from different departments and cultures to jointly achieve business goals. We need you to be good at communicating and collaborating with team members to ensure that you work closely with other teams in problem handling, customer purchasing, product requirements, etc., and correctly execute the process to achieve effective advancement. Be open-minded in cooperation and willing to listen to different opinions and provide constructive feedback to promote better teamwork 6. You love learning and self-motivated growth: in this position you will have the opportunity to interact with different cultures in the global market Communicate with customers from different backgrounds, constantly challenge yourself, and expand your vision and skills. We hope that in this process you can learn on your own, constantly improve yourself, grow with us, explore and achieve greater goals together 7. You Diligent and responsible: As a person who communicates directly with users, we hope that you will have the obligation to serve as the user's spokesperson and convey users' problems and voices to various departments, help customers solve problems together, get to the bottom of difficulties, and use an optimistic attitude to Responsible matters are pushed forward to resolution. [Bonus points] 1. You have used Feishu/Feishu overseas version or know it very well, and are also interested in other collaborative office software or productivity software 2. You have had close contact with the product team or sales team Cooperation, with a deep understanding of products and sales processes 3. You have experience in data operations, or are very sensitive to data. [How we work] 1. Mission and vision driven: We will demonstrate and synchronize our mission and vision on various occasions, and we also hope that everything we all do can be valuable and meaningful for realizing our mission and vision. 2. Fast and transparent information transmission: We strongly encourage candidness, clarity and transparency of information. Whether from a management perspective or a business perspective, there are regular meetings at Feishu level and company level to synchronize business progress and challenges with everyone 3. Pragmatic Romance: We hope that people who work together can be both empathetic and imaginative. They can spend a day solving difficult and complicated problems of customers, and they can also understand the diversity of different customers during global business trips. Sexuality, work with us to turn projects into reality 4. Do challenging things with excellent people: We are always looking for talents with different experiences, backgrounds, and skills, and always adhere to the philosophy of think independently, use different people Talent standards, we also hope that the people working around you are the best in the industry, and together we can turn dreams into reality 5. We build customer service business just like we build products: - Focus on user customer experience, customer needs and feedback - Fast Continuously improve and iterate products and services - External perspective, adapt to market changes at any time - Create a lean and agile team that focuses on innovation [What we can provide you] 1. A dynamic and positive team atmosphere that allows you to freely Express your own ideas and opinions, and jointly help the business reach new heights 2. Have the opportunity to participate in formulating the brand story of the overseas version of Feishu, and promote it to the world, find its PMF in overseas markets, and ultimately have a positive impact on the team and the overall business Produce valuable impact 3. A high-speed, agile and flexible entrepreneurial environment, supported by the company's existing diverse resources. Unlike traditional big tech companies, you are no longer just a cog in a giant machine. At the same time, you don't have to struggle with problems such as the lack of funds in the entrepreneurial team, and you will be able to boldly display your innovative talents here 4. Opportunities for long-term growth and development, and you can continuously tap your potential and broaden your business boundaries.